This is a series on brand personality examples. Learn more about brand personality and the 12 brand personality examples to understand their importance and ubiquity in business.
The Caregiver Archetype
Bulwark for the innocent and protector of the people, “the Caregiver’s” primary objective is to make their audience feel safe, secure, and provided for. “The Caregiver” asks not what their consumers can do for them, but what you can do for their consumers. Generosity, compassion and understanding are values that “the Caregiver” embodies and champions.
Paternally motivated, “the Caregiver” is happiest when they are helping others. Whether it’s by offering time-saving convenience, providing peace-of-mind or protecting others from harm, “the Caregiver” is a people-person first and a brand and company second.
The “Caregiver” treats their customers with a high level of personal service, striving to predict their needs and wants and executing on accommodating them. For “the “Caregiver,” excellent customer service is par for the course.
Most frequently emulated by teachers, nurses, and caretakers, “the Caregiver” brand experience revolves around creating a familiar and nostalgic sense of belonging and inclusiveness.
No matter your race, colour or creed, “the Caregiver” promises to protect and provide. A sustained focus on addressing customers’ needs, proactive involvement in local communities and conducting business in a socially responsible way are essential hallmarks of “the Caregiver” experience.
The Caregiver – Personality Profile
Common industry trends: Insurance, medical services, non-profits, financial planning services, hospitality
Values: Sincerity – kindness, thoughtfulness, and an orientation toward family values
Philosophy: Be selfless, compassionate, and assist people at every opportunity
Fears: Hurting others, coming off as coercive, and aggressive.
The Caregiver – Brand Examples
The Caregiver is most commonly seen in industries service and personal care industries. Any business that is focused on providing care-oriented services be it personal, medical or hygienic are all able to utilize this brand personality archetype to its fullest.
Here are a few examples.
Johnson and Johnson
A quick look at Johnson & Johnson’s homepage will have you looking at taglines and slogans such as “We’re all about your well-being,” “we’re here when you need us,” from our family to yours.”
The concept is built around their products being accessible for everyday consumers and there whenever they’re in need. Their brand offerings include over-the-counter pharmaceuticals such as Benadryl, Benylin, and Imodium, personal beauty and hygiene brands such as Aveeno, Listerine, and Band-Aid as well as a host of allergy medication.
Pay attention to their inclusive use of vocabulary, their care-oriented collection of brands and their people-first approach. Johnson and Johnson products are ubiquitous at any large supermarket and/or grocery store and remains focused on consumer needs instead of strict “wants.”
Charmin
While it might not be immediately apparent, Charmin is a great emulator of the Caregiver brand personality archetype.
With branding focusing on inclusion, personal service and compassion, the toilet paper brand’s mission is to “help people have better, more enjoyable bathroom experiences.” They believe in their high level of personal service so much that they’ve even adopted their corporate social responsibility around that very concept, vowing to “bring a better bathroom experience to all.”
A quick look at their visual messaging system will paint the rest of the picture clearly. Employing the use of a soft and fuzzy group of bears, Charmin pulls in consumers as they represent the traditional nuclear model of the family.
With multiple product offerings catering to each and every kind of washroom go-er, Charmin meticulously executes on predicting their customers’ needs and wants and strives to accommodate them, even without them knowing.
How to Emulate The Caregiver Brand Personality
Emulating this brand personality is fairly simple and revolves around a three major tenets.
The first one is to act as a benevolent provider and protector of your target audience. You’ll need to provide a service or product that makes your market feel safe, secure and provided for. This can take many forms but is most commonly seen through personal hygiene products, health care and pharmaceuticals and some industries of insurances.
The second is to strive to accommodate your clientele. As the caregiver, you’re instinctively aware that there rarely is a “one-size-fits-all” solution for everybody, and it’s up to you to provide excellent customer care that gets to the root of their needs.
The last, and most likely the most important is to not come off as overly aggressive or coercive. As the caregiver, you’re guardian, provider and protector, but that doesn’t mean you have to be a helicopter parent. Doing so would be completely counterproductive to performing this brand personality archetype.
When conducting marketing, avoid aggressive, in-your-face type in favor of familiar and nostalgia inducing visuals. Any kind of media that promotes a sense of belonging and inclusivity will be prime in portraying the Caregiver’s sincerity, thoughtfulness and kindness.
A branding strategy needs to be intentional, strategic and heavily researched in order to be effective. While this type of work can be done in-house, we strongly recommend consulting digital marketing specialists such as ourselves for an entire suite of branding services including but not limited to interactive design, content, copy and graphic design and branding and identity.
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